Privacy Policy — Therapy for Mental Health

Introduction

Welcome to Therapy for Mental Health. We value your privacy and take care to protect information you share when using our website or services. This policy explains what data we collect, why we collect it, how we use it, and the choices you have. It applies to information collected through our website, forms, email, and any online support or therapy-related services we offer.

Information We Collect

We collect information to operate the site, provide services, and respond to inquiries. Information may include:

• Information you give us: When you contact us, sign up for updates, request resources, or book a consultation, you may provide your name, email, phone number, brief notes about your needs, and any other details you choose to share.
• Sensitive health-related details: If you use therapy-related services or contact forms that request mental health details, we may collect information about symptoms, diagnoses, treatment history, and therapy goals. We treat this as highly sensitive and handle it with extra care.
• Automatically collected data: Like most sites, we log technical information such as IP range, browser type, device, pages visited, time spent, and referring pages to understand usage and improve performance.
• Cookies and similar technologies: Small data files placed on your device to remember preferences and support basic features. See the Cookies section below for details.
• Third-party information: If you link accounts or interact with integrated services (for example, scheduling or payment providers), those services may share limited profile or transaction data with us depending on permissions you grant.

Why We Collect Information

We use collected information for legitimate purposes including:

• Providing and improving content about therapy, mental health, and personal growth.
• Responding to inquiries, sending requested resources, and handling bookings or communications.
• Managing user accounts, sending service updates, and fulfilling requests.
• Analysing site use to improve navigation, speed, and content relevance.
• Protecting our site from misuse and maintaining security.

How We Protect Sensitive Information

Because therapy-related information can be especially sensitive, we apply additional measures where possible. These include secure connections (HTTPS), encrypted storage for certain data, limited access to necessary staff, and contractual safeguards with service providers. However, no system is completely secure. If you are sharing detailed health information and require assurances about storage or legal protections, please contact us before submitting documents.

Cookies and Tracking

We use cookies to enable essential site functions, remember preferences, and collect anonymous analytics. You can control cookie settings in your browser. Blocking cookies may affect how some features work.

• Essential cookies: Needed for navigation and form submissions.
• Analytics cookies: Help us understand how visitors use the site so we can improve content and layout.
• Preference cookies: Save language or display choices.

Links and Third-Party Services

Our site may link to external resources, platforms for scheduling, payment processors, or online meeting services. These external services have their own privacy practices. We do not control their policies. Please review any third-party privacy information before sharing personal or health details.

Data Sharing and Disclosure

We do not sell personal data. We may share information only when necessary, for example:

• With trusted service providers who support site operations (hosting, email, scheduling, payment) under agreements that require protection of data.
• To comply with legal obligations or to respond to lawful requests from authorities.
• To protect the safety, rights, or property of users or the site in emergency situations.

Retention of Information

We retain personal information only as long as needed to fulfil the purposes described here or as required by law. When data is no longer necessary, we delete or anonymise it. If you ask us to remove your information, we will follow applicable laws and our deletion procedures where possible.

Your Rights and Choices

Depending on your location, you may have rights over your personal data. Common rights include:

• Access: Request a copy of personal information we hold about you.
• Correction: Ask us to update inaccurate or incomplete information.
• Deletion: Request removal of personal data where permitted by law.
• Restriction: Object to certain uses or ask us to limit processing in some cases.

To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe and follow applicable legal requirements.

Children and Minors

Our services are intended for adults. We do not knowingly collect personal information from children under 16 without parental consent. If you believe we have collected data about a minor, please contact us so we can take steps to remove it.

International Transfers

If data is transferred across borders, we will take reasonable steps to ensure appropriate protections are in place in line with applicable laws. By using our site, you consent to such transfers as necessary for site operation.

Changes to This Policy

We may update this policy occasionally. Any changes will be posted on this page with a new "Last updated" date. Significant updates will be noted prominently where practical.

Contact Us

If you have questions, requests, or concerns about privacy, please contact us with as much detail as possible so we can respond effectively.

Security Reminder

While we use reasonable safeguards, no transmission over the internet is fully secure. Avoid sharing very sensitive personal details in unsecured forms or messages. If you need to send confidential therapy notes or medical records, contact us first to confirm a secure method.

Legal and Professional Notes

Nothing in this policy creates a therapist-client relationship. If you seek clinical care, consult a licensed professional directly. This policy does not replace legal advice; for legal questions about data protection or privacy, consult a qualified attorney.